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Jeannine Cain started her career dealing with insurance companies for various medical offices. Later she worked for Blue Cross Blue Shield, and now she is a health care data consultant. She really knows how things operate behind the scenes.

When her son got a jumbo-size medical bill, she put her knowledge to work — and wrote an appeal letter. Now she’s sharing that knowledge — and the letter — with us.

Go here to see Cain’s letter with notes about the details she was careful to include.

Here’s a transcript of this episode.

“An Arm and a Leg” is a co-production of Kaiser Health News and Public Road Productions.

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